Kempinski Hotel Grand Arena

Bansko, Bulgaria Pirin Street 96
9.3 Excellent 1 853 Opinions
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Pirin Street 96
Bansko, Bulgaria

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Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena is located in the very heart of the mountain resort, right across the Gondola lift station.

The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience.

The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cosy ambience. Live cooking by the hotel’s international culinary team headed by Executive Chef Trevor Portelli in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs.

In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cosy fireplace on cold winter nights.

Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, tailor-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room.

The guests of the hotel also benefit from the state-of-the-art ski room. During the winter season, the hotel provides VIP ski passes to its guests, which guarantee direct and quick access to the Gondola.

Family-friendly Kempinski Hotel Grand Arena Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily programme with a variety of amusing activities and games.

The hotel can organise airport pick-up and drop-off from Sofia and Thessaloniki International Airport.

  • Parking
  • Restaurant
  • Meeting/banquet facilities
  • Bar
  • Facilities for disabled guests
  • Free WiFi
  • Air conditioning
  • Electric vehicle charging station
Gallery
Kempinski Hotel Grand Arena
Bansko, Bulgaria Check price and availability
Rooms and availability
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Room type
Room size
Facilities
Deluxe Room Town View with King Bed Kempinski Hotel Grand Arena Deluxe Room Town View with King Bed Kempinski Hotel Grand Arena
Deluxe Room Town View with King Bed Kempinski Hotel Grand Arena Deluxe Room Town View with King Bed Kempinski Hotel Grand Arena
3 36 m2 1

This room features: - a private balcony - a cable…

  • Air conditioning
  • Balcony
Booking from: $171.03
Junior Suite with City View Kempinski Hotel Grand Arena Junior Suite with City View Kempinski Hotel Grand Arena
Junior Suite with City View Kempinski Hotel Grand Arena Junior Suite with City View Kempinski Hotel Grand Arena
3 42 m2 1 1

This spacious suite includes: - a double bedroom -…

  • Air conditioning
Deluxe Room Mountain View with King Bed Kempinski Hotel Grand Arena Deluxe Room Mountain View with King Bed Kempinski Hotel Grand Arena
Deluxe Room Mountain View with King Bed Kempinski Hotel Grand Arena Deluxe Room Mountain View with King Bed Kempinski Hotel Grand Arena
3 36 m2 1

This room features: - a private balcony - a cable…

  • Air conditioning
Junior Suite with Mountain View Kempinski Hotel Grand Arena Junior Suite with Mountain View Kempinski Hotel Grand Arena
Junior Suite with Mountain View Kempinski Hotel Grand Arena Junior Suite with Mountain View Kempinski Hotel Grand Arena
3 45 m2 1 1

This spacious suite includes: - a double bedroom -…

  • Air conditioning
Executive Room with Mountain View Kempinski Hotel Grand Arena Executive Room with Mountain View Kempinski Hotel Grand Arena
Executive Room with Mountain View Kempinski Hotel Grand Arena Executive Room with Mountain View Kempinski Hotel Grand Arena
3 40 m2 1

The Executive Room features a king-size bed, mount…

  • Air conditioning
Deluxe Room Town View with Twin Beds Kempinski Hotel Grand Arena Deluxe Room Town View with Twin Beds Kempinski Hotel Grand Arena
Deluxe Room Town View with Twin Beds Kempinski Hotel Grand Arena Deluxe Room Town View with Twin Beds Kempinski Hotel Grand Arena
3 38 m2 1

This twin room features a balcony and air conditioning.

  • Air conditioning
  • Balcony
Booking from: $171.03
Deluxe Room Mountain View with Twin Beds Kempinski Hotel Grand Arena Deluxe Room Mountain View with Twin Beds Kempinski Hotel Grand Arena
Deluxe Room Mountain View with Twin Beds Kempinski Hotel Grand Arena Deluxe Room Mountain View with Twin Beds Kempinski Hotel Grand Arena
3 36 m2 1

The room features a private balcony, a TV with cab…

  • Air conditioning
Object reviews
9.3
Kempinski Hotel Grand Arena
Rating: 9.3/10 - Excellent!
8.8 / 10 Value for money
9.4 / 10 Facilities
9.8 / 10 Location
9.4 / 10 Staff
9.4 / 10 Cleanliness
9.4 / 10 Comfort
10.00 / 10 - Fantastic!

"C'est vraiment la classe comme hôtel ! Tout est parfait même les détails. Vraiment le haut de gamme aussi bien en ce qui concerne la chambre que la piscine, le petit-déjeuner exceptionnel ou le ..." - Marie-line


10.00 / 10 - Fantastic!

"emplacement numéro 1 au pied du téléphérique et du centre ville avec super restos autour accueil parfait et niveau de service excellent le SPA le plus chouette de tous les établissements que nous ..." - Gabrielle


10.00 / 10 - Fantastic!

"Hôtel en parfait état, bien entretenu, cuisine délicieuse avec un bon équilibre entre plats nationaux et internationaux. Les piscines, le spa et les massages sont de qualité irréprochable. Les ..." - Silvia


10.00 / 10 - Fantastic!

"Spa piscine chambre exceptionnel petit déjeuner " - Vincentn


10.00 / 10 - Fantastic!

"J ai tout aimé. " - Anita

10.00 / 10 - Fantastic!

"Вид на горы, 4 этаж! Поняла что к к концу пребывания я с ними разговариваю. Обслуживание на хорошем уровне. Тишина, спа с ледяной комнатой, вкусный завтрак. Средства для душа чудесные. Тортик на ..." - Svetlana


10.00 / 10 - Fantastic!

"Чудесное расположение гостиницы: виды потрячающие! Прекрасные Спа зона, бассейны, спортзал. Отзывчивый персонал Есть все для отдыха души и тела!" - Лана


10.00 / 10 - Fantastic!

"Все понравилось: вид, еда, отношение " - Alisa


10.00 / 10 - Fantastic!

"Всё!" - Alexander


10.00 / 10 - Fantastic!

"Место расположение отличное, завтрак превосходный обслуживание безупречное" - Michal

10.00 / 10 - Fantastic!

"Изключително приятен престой, който бихме повторили. Още с настаняването ни бяхме посрещнати от фронт офис мениджъра на хотела, които ни запозна със съораженията, от които можем да се възползваме. ..." - Веселина


10.00 / 10 - Fantastic!

"Персоналът беше изключително възпитан и отзивчив. " - Георги


10.00 / 10 - Fantastic!

"Чисто, спокойно, уютно, просторно и топло.Заслужава си. Персоналът се старае и е внимателен. " - Ivaylo


10.00 / 10 - Fantastic!

"Прекрасна обстановка..." - Dimitrov


10.00 / 10 - Fantastic!

"Невероятен спа център и качествено обслужване! " - Симона

10.00 / 10 - Fantastic!

"Everything was wonderful! The food was fresh and delicious, the room was tidy and clean! We were satisfied with our stay and would like to recommend the hotel!" - Bakardzhieva


10.00 / 10 - Fantastic!

"All is the best !!!!!" - Mihai


10.00 / 10 - Fantastic!

"Everything was fine. " - Dajana


10.00 / 10 - Fantastic!

"Best hotel in Bansko. " - Tanevanton


10.00 / 10 - Fantastic!

"There's nothing to not like at this hotel: the room comfort, the staff's genuine kindness and professionalism, the location, the breakfast, the fitness centre, the pool & sauna area : it ..." - Roland

10.00 / 10 - Fantastic!

"Todo perfecto; personal amable y dispuesto a ayudar, desayuno correcto, sano y variado, instalaciones de spa y piscina muy limpias y cuidadas y además con poca gente. Una estancia corta pero muy ..." - Ruth


10.00 / 10 - Fantastic!

"La ubicacionn y el.desayuno" - Mercedes


10.00 / 10 - Fantastic!

"el Spa, la habitacion y baños muy espaciosos el desayuno espectacular, habia de todo" - Salva


10.00 / 10 - Fantastic!

"Un hotel de lujo pero en verano realmente más accesible, con precios menos elevados e, incluso, ofertas que merecen bastante la pena aprovechar. Está repleto de detalles y su ubicación permite ..." - Alba


9.60 / 10 - Fantastic!

"Todo muy bien en general" - Ricardo

10.00 / 10 - Fantastic!

"Sehr comfortable Zimmer sauber, essen und spa. Top Lokation ! " - Sanela


10.00 / 10 - Fantastic!

"Das Personal war super nett, sehr hilfsbereit, sehr professionell. Das Hotel traumhaft - Preis- Leistungs- Verhältnisse sehr gut. Gerne wieder. " - Marjan


10.00 / 10 - Fantastic!

"Alles ,Neu Spa Bereiche! Kosten lösen Fahrrad Verleih " - Orhan


10.00 / 10 - Fantastic!

"Mounting view" - Dimitar


10.00 / 10 - Fantastic!

"Die Lage des Hotels ist sehr gut.Die Zimmerausstattung hat uns gut gefallen. Das Frühstück war sehr gut.Die Gegend ist auch im Sommer sehr schön für Ausflüge." - Beschorner

10.00 / 10 - Fantastic!

"Alles is gewoon geweldig. Je hoeft nergens aan te denken. Alle gemakken zijn aanwezig. Mooie locatie. Keurig personeel. Heerlijk ontbijt. Ik kan niks bedenken wat er niet was. Omgeving is heel erg ..." - Stephan


10.00 / 10 - Fantastic!

"De hele sfeer. Het hotel was top. Eten locatie en het personeel was super vriendelijk. De omgeving is fantastisch. Heerlijke wandeling gemaakt . Ik zou het hotel iedereen aanraden. Het spa gedeelte ..." - Guido


9.20 / 10 - Excellent!

"Degelijke bedden Mooie welness Ruime keuze ontbijt Vriendelijke mensen Goede restaurants in het hotel Mooi terassen aan de kamer Dicht bij de Gondola, Ruime keuze kwa het kopen van verzorgings ..." - Bjorn


9.00 / 10 - Excellent!

"Service aan het zwembad niks mis mee" - Frans


9.00 / 10 - Excellent!

"Het is een prachtig hotel wat sfeervol is ingericht. Het personeel is kundig en vriendelijk. Het hotel is groot en heeft een prachtig uitzicht. Het zwembad en de sauna zijn een genot! De sauna heeft ..." - Stephan

10.00 / 10 - Fantastic!

"Úžasné místo, nečekali jsme to. Stojí za návštěvu. Určitě se vrátíme. Navštívili jsme Melnik, Rilský klášter. Úžasná příroda, skvělé služby cenově příznivé. Fajn je, že ze Sofie bude kompletně ..." - Stanislav


10.00 / 10 - Fantastic!

"Velikost, vybavenost, vyber jidla" - Marek

9.60 / 10 - Fantastic!

"Davvero da provare almeno una volta. Posizione strategica. Massimo comfort e Staff eccellente." - Alessio


9.00 / 10 - Excellent!

"Quasi tutto hotel di ottimo livello" - Mario


8.30 / 10 - Excellent!

"Camera accogliente, tranquilla e pulita con un bagno grande. Colazione fantastica con molta varietà. Staff cordiale." - Samuela


7.50 / 10 - Very good!

"La Posizione, lo SPA, la cucina." - Ben


4.60 / 10 - Rating!

"tutto nella norma, ma un Hotel di questa categoria mi aspettavo di piu" - Piero

8.00 / 10 - Very good!

"Świetna lokalizacja. Dobre, choć powtarzające się śniadania. Restauracja na wysokim poziomie." - Ziemowit

Important information

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

Animals

Pets are allowed on request. Charges may be applicable.

Children and beds

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Important information

Please inform Kempinski Hotel Grand Arena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Kids Pool is closed from Fri 01 Oct 2021 until Wed 15 Jun 2022
La Veranda Pool is closed from Fri 01 Oct 2021 until Wed 15 Jun 2022
If you arrive with children, please inform the property about their age. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card any time after confirmation.

English, Bulgarian Check in: from 15:00
Check-in and check-out times Check out: to 12:00
Facilities
General
  • Parking
  • Pets allowed
  • On-site parking
  • Private parking
  • WiFi available in all areas
Food & Drink
  • Restaurant
  • Room service
  • Bar
  • Breakfast in the room
  • BBQ facilities
  • Packed lunches
  • Snack bar
  • Special diet menus (on request)
  • Kid meals
  • Kid-friendly buffet
Business facilities
  • Meeting/banquet facilities
  • Business centre
  • Fax/photocopying
Reception services
  • 24-hour front desk
  • Express check-in/check-out
  • Valet parking
  • Currency exchange
  • Tour desk
  • Luggage storage
  • ATM/cash machine on site
  • Concierge service
  • Private check-in/check-out
  • Lockers
Activities
  • Tennis court
  • Fishing
  • Skiing
  • Billiards
  • Hiking
  • Cycling
  • Horse riding
  • Ski storage
  • Ski pass vendor
  • Walking tours
  • Bike tours
  • Themed dinner nights
  • Happy hour
  • Tour or class about local culture
  • Cooking class
  • Archery
Pool and wellness
  • Sauna
  • Fitness centre
  • Solarium
  • Spa and wellness centre
  • Massage
  • Hammam
  • Indoor pool
  • Outdoor pool
  • Outdoor pool (all year)
  • Outdoor pool (seasonal)
  • Indoor pool (all year)
  • Pool with view
  • Heated pool
  • Plunge pool
  • Pool/beach towels
  • Pool cover
  • Swimming Pool
Common areas
  • Garden
  • Terrace
  • Sun terrace
  • Shared lounge/TV area
Miscellaneous
  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Lift
  • Soundproof rooms
  • Heating
  • Non-smoking throughout
  • Air conditioning
Transport
  • Airport shuttle
  • Car hire
  • Shuttle service (additional charge)
  • Airport shuttle (additional charge)
Entertainment and family services
  • Babysitting/child services
  • Kids'' club
  • Board games/puzzles
  • Indoor play area
  • Kids'' outdoor play equipment
Cleaning services
  • Laundry
  • Dry cleaning
  • Ironing service
  • Trouser press
  • Daily housekeeping
Shops
  • Barber/beauty shop
Services
  • Internet services
  • WiFi
  • Free WiFi
Safety & security
  • Safety deposit box
  • 24-hour security
  • Security alarm
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Property is cleaned by professional cleaning companies
  • Guests can opt-out of accommodation cleaning service
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Face masks for guests available
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules